REFUND POLICY

OVERVIEW

At SkillJets, we aim to deliver exactly what we promise. This Refund Policy explains the conditions under which refunds are issued for our web design and development services.

ADVANCE PAYMENT

All projects require a 50% advance payment before work begins. This advance is non-refundable once project work has commenced, as it covers the time and resources allocated to your project.

ELIGIBILITY FOR REFUNDS

You may be eligible for a full or partial refund in the following situations:

• We fail to deliver the project within the agreed timeline due to our own fault
• The delivered work significantly deviates from the agreed project brief
• You cancel the project before any work has begun (advance refundable within 7 days)
• A technical error or duplicate payment occurs during checkout

NON-REFUNDABLE SITUATIONS

Refunds will not be issued in the following cases:

• Project has already been delivered and accepted
• Dissatisfaction due to change of mind after delivery
• Delays caused by you (e.g. late content delivery, unresponsiveness)
• Requests for features outside the original agreed scope
• Domain or hosting costs (these are third-party services)

REFUND PROCESS

To request a refund, contact us at support@skilljets.in with your order details and reason. We will review and respond within 3–5 business days. Approved refunds are processed within 7–10 business days via the original payment method.

DISPUTES

We encourage you to contact us directly before raising any payment dispute with your bank or Razorpay. Most issues can be resolved quickly through direct communication.

CONTACT

support@skilljets.in